Frequently Asked Questions

All our products are produced
using body-safe silicone and are CE-rated, ensuring safety and quality for our
users.

We recommend you clean your device after each use – see our how-to-use and clean. You can purchase our personal and device wash for this purpose or opt for washing with warm, soapy water, allowing it to air dry.

Please refrain from using silicone or oil-based lubricants with your devices. Instead, we offer a high-quality water-based lubricant that effectively addresses dryness.

Our items undergo assembly and packaging with a meticulous white glove service, guaranteeing that the first touch on each product is yours.

We value your privacy, and all items are dispatched from our parent company NVY Limited and in discreet packaging.

Due to the type of products we offer, we do not allow returns or refunds for any items purchased.

If the product is defective, we will aim to replace it upon receiving the item for evaluation.

All our devices come with a one-year guarantee for your peace of mind.